SAQA Qual ID: 61595

Credits 50

Purpose:
The Business Administration skills programmes are based on the qualification National Certificate: Business Administration Services (SAQA 61595) at NQF level 4 and are intended for any individual who interested in administration function of any business or workplace. Several skills programmes may lead to the attaining of the full qualification. They are designed to add value to your work performance and is intended to enhance the service within the field of administration within all sectors. These Business Administration skills programmes enable the individual to acquire knowledge, the necessary skills and values needed to be excellent in administration within the business or the workplace. This will include effective communication, ethics, service provider administration, effective teamwork and financial administration.

This particular skills programme is developed to provide a basic understanding of the following:            

• • Apply efficient time management to the work of a department/ division/section.
  • Apply knowledge of self and team in order to develop a plan to enhance team performance.
  • Present information in report format.
  • Process incoming and outgoing telephone calls.
  • Describe and assist in the control of fraud in an office environment.
  • Analyse new developments reported in the media that could impact on a business sector or industry.
  • Manage service providers in a selected organisation
    Contract service providers.

Rationale:
The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Adminstrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

Entrance Requirements:
Communication at NQF level 3.
Mathematical Literacy at NQF level 3.
Computer Literacy at NQF Level 3.