Demonstrate Knowledge and Use of Hand Operated Fire Fighting Equipment

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Module 2 – Management Practices

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Module 3 – Communicating for Business Purposes

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Retrieve and correlate statistical data applicable to contact centres

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Implement contact centre specific sales techniques to generate sales through a contact centre

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Describe the features, advantages and benefits of a range of products or services

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Monitor and maintain performance standards in a contact centre

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Comply with service levels as set out in contact centre operations

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Provide coaching to personnel within a contact centre

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Identify and analyse customer and market related trends impacting on contact centres

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Identify customers of contact centres

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Describe the functions of the workplace health and safety representative

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Take action to address impacts on the environment

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Participate in the implementation and evaluation of a safety and health management programme in the workplace

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Participate in the establishment, implementation and monitoring of a health and safety agreement

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Demonstrate knowledge pertaining to the preparation, conducting, recording and follow-up actions of a planned task observation in a working place

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Demonstrate basic understanding of the procedure for compensation claims submissions for injuries and occupational diseases

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Conduct a continuous risk assessment in a workplace

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Apply health and safety to a work area

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Apply fire fighting techniques

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Verify compliance to safety, health and environmental requirements in the workplace

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Use electronic mail to send and receive messages

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Use a Graphical User Interface (GUI)-based word processor to format documents

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Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets

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Provide risk-based primary emergency care/first aid in the workplace

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Manoeuvre materials safely by hand in a workplace

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Manage the prevention of fatigue in the workplace

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Explain emergency preparedness and response procedures

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Explain basic health and safety principles in and around the workplace

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Examine refuge bays/places of safety

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Demonstrate Knowledge and Use of Hand Operated Fire Fighting Equipment

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Demonstrate an understanding of Occupational Hygiene

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Control workplace hazards and risks

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Conduct workplace Occupational Health and Safety (OHS) inspections

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Conduct an investigation into workplace safety, health and environmental incidents

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Apply environmental management tools to assess impacts

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Describe sources of and control measures for noise in a work place

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Process incoming and outgoing telephone calls

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Apply knowledge of self and team in order to develop a plan to enhance team performance

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Apply efficient time management to the work of a department/division/section

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Work as a project team member

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Present information in report format

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Manage service providers in a selected organisation

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Manage administration records

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Display cultural awareness in dealing with customers and colleagues

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Develop administrative procedures in a selected organisation

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Describe and assist in the control of fraud in an office environment

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Describe and apply the management of stock and fixed assets in a business unit

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Contract service providers

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Comply with organisational ethics

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Apply the budget function in a business unit

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Analyse new developments reported in the media that could impact on a business sector or industry

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Achieve personal effectiveness in business environment

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Describe the relationship of junior management to other management roles

           

SAQA US ID
242818

UNIT STANDARD TITLE
Describe the relationship of junior management to other roles  

NQF 
4

CREDITS
5

PURPOSE OF THE UNIT STANDARD 
This Unit Standard specifies the knowledge and skills required to understand the relationship between junior management and other management roles in the organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the relationship between the type, ownership and size of an organisation and its management structure.
  • Explaining the relationship between various management roles. 

Cost
This course costs R1 375.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Explain the contribution made by own area of responsibility to the overall organisational strategy

           

SAQA US ID
242813

UNIT STANDARD TITLE
Explain the contribution made by own area of responsibility to the overall organisational strategy 

NQF 
4

CREDITS
5

PURPOSE OF THE UNIT STANDARD 
This Unit Standard specifies the knowledge and skills required to evaluate the contribution of own area of responsibility to the overall strategy of the organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Understanding the overall strategy of an organisation.
  • Understanding how the activities of own area of responsibility align with the overall strategy of the organisation.
  • Communicating to the members of own team how its area of responsibility aligns to the overall organisational strategy. 

Cost
This course costs R1 375.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Identify and explain the core and support functions of an organisation

           

SAQA US ID
242814

UNIT STANDARD TITLE
Identify and explain the core and support functions of an organisation

NQF 
3

CREDITS
6

PURPOSE OF THE UNIT STANDARD 
This Unit Standard provides an understanding of the core and support functions of an organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the various core functions of an organisation.
  • Explaining the support functions of an organisation.
  • Explaining the role of a selected work unit in an organisation, in relation to the core business.
  • Investigating and explaining the difference between line and support functions in an organisation. 

Cost
This course costs R1 650.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Demonstrate understanding of HIV/AIDS and its impact on the workplace

           

SAQA US ID
13915

UNIT STANDARD TITLE
Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

NQF 
3

CREDITS
4

PURPOSE OF THE UNIT STANDARD 
This unit standard provides a broad introduction to HIV/AIDS in the workplace. It introduces a broad case of knowledge about HIV/AIDS that will enable learners to be informed and caring workers in an industry. The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work.

The qualifying learner is capable of:

  • Understanding the effects of HIV/AIDS on the immune system.
  • Knowing how HIV/AIDS is transmitted.
  • Knowing what behaviour is safe and what behaviour caries the risk of HIV/AIDS transmission.
  • Knowing what guidelines and assistance are available to support workers with HIV/AIDS and recognise own role in creating a caring work environment.
  • Understanding the implications of the HIV/AIDS pandemic for society, the economy, a business sub-sector, an organisation and a specific workplace. 

Cost
This course costs R1 100.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Induct a member into a team

           

SAQA US ID
242812

UNIT STANDARD TITLE
Induct a member into a team 

NQF 
3

CREDITS
4

PURPOSE OF THE UNIT STANDARD 
This unit standard introduces the team or group leader to the preparation and procedures necessary to induct a team member. This unit standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Preparing to receive a member on a team.
  • Introducing a new member.
  • Explaining how performance is monitored.
  • Creating awareness of career opportunities in an organisation. 

Cost
This course costs R1 100.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Solve problems, make decisions and implement solutions

           

SAQA US ID
242817

UNIT STANDARD TITLE
Solve problems, make decisions and implement solutions 

NQF 
4

CREDITS
8

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

The qualifying learner is capable of:

  • Defining a problem.
  • Investigating the problem.
  • Generating problem solutions.
  • Implementing problem solution.
  • Evaluating the effectiveness of the solution. 

Cost
This course costs R2 200.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Prioritise time and work for self and team

           

SAQA US ID
242811

UNIT STANDARD TITLE
Prioritise time and work for self and team 

NQF 
4

CREDITS
5

PURPOSE OF THE UNIT STANDARD 
This Unit Standard enables learners to manage time and prioritise tasks in a work environment. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Creating, implementing and maintaining a personal and team task list.
  • Using and maintaining a diary.
  • Prioritising personal and team tasks.
  • Implementing and maintaining a task list. 

Cost
This course costs R1 375.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Motivate and Build a Team

           

SAQA US ID
242819

UNIT STANDARD TITLE
Motivate and Build a Team 

NQF 
4

CREDITS
10

PURPOSE OF THE UNIT STANDARD 
This Unit Standard introduces the junior manager to the concept of motivation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the importance of motivating a team.
  • Demonstrating an understanding of self and team members in a workplace.
  • Applying theories of motivation and group dynamics.
  • Implementing a plan of action to strengthen a team.
  • Providing feedback and recognising achievements. 

Cost
This course costs R2 750.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Monitor the level of service to a range of customers

           

SAQA US ID
242829

UNIT STANDARD TITLE
Monitor the level of service to a range of customers 

NQF 
4

CREDITS
5

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Identifying internal and external customers, where applicable.
  • Explaining standards of customer service expected by the organisation.
  • Measuring customer satisfaction on an ongoing basis.
  • Recommending corrective action. 

Cost
This course costs R1 375.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Manage Expenditure against a budget

           

SAQA US ID
242810

UNIT STANDARD TITLE
Manage Expenditure against a budget 

NQF 
4

CREDITS
6

PURPOSE OF THE UNIT STANDARD 
This Unit Standard specifies the knowledge and skills required to manage a budget within the organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the concept of budgeting pertinent to an area of responsibility.
  • Determining the elements of a budget relevant to an area of responsibility.
  • Monitoring and controlling actual expenses (and revenue), against projected budget. 

Cost
This course costs R1 650.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Identify responsibilities of a team leader in ensuring that organisational standards are met

           

SAQA US ID
242821

UNIT STANDARD TITLE
Identify responsibilities of a team leader in ensuring that organisational standards are met

NQF 
4

CREDITS
6

PURPOSE OF THE UNIT STANDARD 
This unit standard explores the role of the team leader in ensuring that the team meets organisational or required standards. This unit standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the role of a team leader.
  • Explaining the purpose of a team.
  • Contracting with a team to obtain commitment.
  • Monitoring the achievement of team objectives. 

Cost
This course costs R1 650.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Employ a systematic approach to achieving objectives

           

SAQA US ID
242822

UNIT STANDARD TITLE
Employ a systematic approach to achieving objectives  

NQF 
4

CREDITS
10

PURPOSE OF THE UNIT STANDARD 
The person completing this Unit Standard should be able to adopt a systematic approach to achieving objectives. This Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Specifying objectives.
  • Formulating a plan.
  • Co-ordinating people and other resources.
  • Implementing the plan to meet objectives.
  • Evaluating results and making corrections and improvements. 

Cost
This course costs R2 750.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Conduct a structured meeting

           

SAQA US ID
242816

UNIT STANDARD TITLE
Conduct a structured meeting 

NQF 
4

CREDITS
5

PURPOSE OF THE UNIT STANDARD 
This unit standard introduces the junior manager to the preparation and procedures required in conducting a structured meeting to ensure that objectives are achieved.This unit standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Preparing for a meeting.
  • Conducting a meeting.
  • Dealing with differing views in a meeting.
  • Distributing records of a meeting. 

Cost
This course costs R1 375.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Apply the organisation’s code of conduct in a work environment

           

SAQA US ID
242815

UNIT STANDARD TITLE
Apply the organisation’s code of conduct in a work environment 

NQF 
4

CREDITS
5

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners in a work environment. It is designed to raise moral standards as a counter to potential or real corruption within a work environment. The focus is on ethics and the learner, and does not include corporate governance. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the concept of personal ethics in relation to the moral compass.
  • Describing the role of a code of conduct in a work environment, according to ethical principles.
  • Upholding the code of conduct within the work team. 

Cost
This course costs R1 375.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited

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Apply leadership concepts in a work context

           

SAQA US ID
242824

UNIT STANDARD TITLE
Apply leadership concepts in a work context 

NQF 
4

CREDITS
12

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to learners, working in all sectors of the economy, community organisations or Non-Governmental Organisations (NGOs). It will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their job. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the concept of leadership.
  • Differentiating between the concepts of leadership and management.
  • Applying leadership techniques to individuals and teams within the work context.
  • Evaluating the impact of leadership techniques applied. 

Cost
This course costs is R3 300.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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Cores and Electives

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CP 8

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Module 5 – Contact Centre Management

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Module 4 – Customers and Service Levels in Contact Centres

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Module 3 – Contact Centre Numeracy

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Module 2 – Contact Centre Communication

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Module 1 – Contact Centre Literacy

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SHE8 – Incident Investigation

           

SHE1 – SHE in the workplace 
This particular skills programme is developed to provide you with the following health and safety skills:

  • Understanding occupational hygiene.
  • Explain basic health and safety principles.
  • Health and safety.
  • Verify compliance to HSE.
  • Control workplace hazards and risks.

Who is this course intended for? 
This course is intended for to learners looking to equip themselves for working in any type of workplace with a broad understanding and knowledge of Occupational Health, Safety and Environmental (HSE) concepts and practices with sufficient detail to enable them to function in a safe and healthy way and to deal with health and safety problems and issues. This course provides learners with opportunities for professional development and career advancement within the broader constituencies of the Health, Safety and Environment (HSE) community that will contribute to providing better and safer workplace for all people in the Republic of South Africa. It will assist those health and safety professionals who play an increasingly complex and crucial role in ensuring the health and safety of employees have a well-grounded and comprehensive understanding of the key issues that are essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able to show responsibility, and independently and effectively manage themselves in the workplace regarding generic health and safety issues. Learners will be able to identify and evaluate occupational safety, health and environmental factors, in occupational environments, which may have a detrimental effect on health and safety of people in such environments. Learners credited with these SHE courses are able to perform essential measurements and functions that promote a culture of health and safety in the workplace.  A learner who completes this course will be able to:

  • Use verbal and written practices to communicate in the workplace and apply mathematical processes to solve everyday numerical problems.
  • Explain the requirements of current legislation impacting on Health, Safety and environmental issues in the workplace.
  • Recognise, assess and report health and safety hazards and situations in the workplace.
  • Administer various health and safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs and can be paid directly via PayFast.

HW SETA Accredited 

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SHE7 – Workplace SHE Representative

           

SHE1 – SHE in the workplace 
This particular skills programme is developed to provide you with the following health and safety skills:

  • Understanding occupational hygiene.
  • Explain basic health and safety principles.
  • Health and safety.
  • Verify compliance to HSE.
  • Control workplace hazards and risks.

Who is this course intended for? 
This course is intended for to learners looking to equip themselves for working in any type of workplace with a broad understanding and knowledge of Occupational Health, Safety and Environmental (HSE) concepts and practices with sufficient detail to enable them to function in a safe and healthy way and to deal with health and safety problems and issues. This course provides learners with opportunities for professional development and career advancement within the broader constituencies of the Health, Safety and Environment (HSE) community that will contribute to providing better and safer workplace for all people in the Republic of South Africa. It will assist those health and safety professionals who play an increasingly complex and crucial role in ensuring the health and safety of employees have a well-grounded and comprehensive understanding of the key issues that are essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able to show responsibility, and independently and effectively manage themselves in the workplace regarding generic health and safety issues. Learners will be able to identify and evaluate occupational safety, health and environmental factors, in occupational environments, which may have a detrimental effect on health and safety of people in such environments. Learners credited with these SHE courses are able to perform essential measurements and functions that promote a culture of health and safety in the workplace.  A learner who completes this course will be able to:

  • Use verbal and written practices to communicate in the workplace and apply mathematical processes to solve everyday numerical problems.
  • Explain the requirements of current legislation impacting on Health, Safety and environmental issues in the workplace.
  • Recognise, assess and report health and safety hazards and situations in the workplace.
  • Administer various health and safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs and can be paid directly via PayFast.

HW SETA Accredited 

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SHE6 – Basic Computer and Communication Skills

           

SHE1 – SHE in the workplace 
This particular skills programme is developed to provide you with the following health and safety skills:

  • Understanding occupational hygiene.
  • Explain basic health and safety principles.
  • Health and safety.
  • Verify compliance to HSE.
  • Control workplace hazards and risks.

Who is this course intended for? 
This course is intended for to learners looking to equip themselves for working in any type of workplace with a broad understanding and knowledge of Occupational Health, Safety and Environmental (HSE) concepts and practices with sufficient detail to enable them to function in a safe and healthy way and to deal with health and safety problems and issues. This course provides learners with opportunities for professional development and career advancement within the broader constituencies of the Health, Safety and Environment (HSE) community that will contribute to providing better and safer workplace for all people in the Republic of South Africa. It will assist those health and safety professionals who play an increasingly complex and crucial role in ensuring the health and safety of employees have a well-grounded and comprehensive understanding of the key issues that are essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able to show responsibility, and independently and effectively manage themselves in the workplace regarding generic health and safety issues. Learners will be able to identify and evaluate occupational safety, health and environmental factors, in occupational environments, which may have a detrimental effect on health and safety of people in such environments. Learners credited with these SHE courses are able to perform essential measurements and functions that promote a culture of health and safety in the workplace.  A learner who completes this course will be able to:

  • Use verbal and written practices to communicate in the workplace and apply mathematical processes to solve everyday numerical problems.
  • Explain the requirements of current legislation impacting on Health, Safety and environmental issues in the workplace.
  • Recognise, assess and report health and safety hazards and situations in the workplace.
  • Administer various health and safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs and can be paid directly via PayFast.

HW SETA Accredited 

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SHE5 – Health Practitioner Duties

           

SHE1 – SHE in the workplace 
This particular skills programme is developed to provide you with the following health and safety skills:

  • Understanding occupational hygiene.
  • Explain basic health and safety principles.
  • Health and safety.
  • Verify compliance to HSE.
  • Control workplace hazards and risks.

Who is this course intended for? 
This course is intended for to learners looking to equip themselves for working in any type of workplace with a broad understanding and knowledge of Occupational Health, Safety and Environmental (HSE) concepts and practices with sufficient detail to enable them to function in a safe and healthy way and to deal with health and safety problems and issues. This course provides learners with opportunities for professional development and career advancement within the broader constituencies of the Health, Safety and Environment (HSE) community that will contribute to providing better and safer workplace for all people in the Republic of South Africa. It will assist those health and safety professionals who play an increasingly complex and crucial role in ensuring the health and safety of employees have a well-grounded and comprehensive understanding of the key issues that are essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able to show responsibility, and independently and effectively manage themselves in the workplace regarding generic health and safety issues. Learners will be able to identify and evaluate occupational safety, health and environmental factors, in occupational environments, which may have a detrimental effect on health and safety of people in such environments. Learners credited with these SHE courses are able to perform essential measurements and functions that promote a culture of health and safety in the workplace.  A learner who completes this course will be able to:

  • Use verbal and written practices to communicate in the workplace and apply mathematical processes to solve everyday numerical problems.
  • Explain the requirements of current legislation impacting on Health, Safety and environmental issues in the workplace.
  • Recognise, assess and report health and safety hazards and situations in the workplace.
  • Administer various health and safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs and can be paid directly via PayFast.

HW SETA Accredited 

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SHE4 – Health and Safety Skills

           

SHE4 – Health and Safety Skills
(This course is a majority practical and requires students to attend contact classes either in Durban, Gauteng or Cape Town.) 

This particular skills programme is developed to provide you with the following health and safety skills:

  • Hand operated fire fighting equipment.
  • First aid.
  • Emergency procedures .
  • Firefighting.
  • Submission of compensation claims.

Who is this course intended for? 
This course is intended for to learners looking to equip themselves for working in any type of workplace with a broad understanding and knowledge of Occupational Health, Safety and Environmental (HSE) concepts and practices with sufficient detail to enable them to function in a safe and healthy way and to deal with health and safety problems and issues. This course provides learners with opportunities for professional development and career advancement within the broader constituencies of the Health, Safety and Environment (HSE) community that will contribute to providing better and safer workplace for all people in the Republic of South Africa. It will assist those health and safety professionals who play an increasingly complex and crucial role in ensuring the health and safety of employees have a well-grounded and comprehensive understanding of the key issues that are essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able to show responsibility, and independently and effectively manage themselves in the workplace regarding generic health and safety issues. Learners will be able to identify and evaluate occupational safety, health and environmental factors, in occupational environments, which may have a detrimental effect on health and safety of people in such environments. Learners credited with these SHE courses are able to perform essential measurements and functions that promote a culture of health and safety in the workplace.  A learner who completes this course will be able to:

  • Use verbal and written practices to communicate in the workplace and apply mathematical processes to solve everyday numerical problems.
  • Explain the requirements of current legislation impacting on Health, Safety and environmental issues in the workplace.
  • Recognise, assess and report health and safety hazards and situations in the workplace.
  • Administer various health and safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs 
Please contact the Vital Centre for an invoice on 031 573 5409 or email training@vitalonline.co.za

HW SETA Accredited 

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SHE3 – Compliance Inspections and Checks

           

SHE3 – Compliance Inspections and Checks
This particular skills programme is developed to provide you with the following health and safety skills:

  • Conduct OHS inspection.
  • Examine refuge and places of safety.
  • Workplace incidents.
  • Continuous risk assessment.
  • Planned Task Observations.
  • Action to address environment.

Who is this course intended for? 
This course is intended for to learners looking to equip themselves for working in any type of workplace with a broad understanding and knowledge of Occupational Health, Safety and Environmental (HSE) concepts and practices with sufficient detail to enable them to function in a safe and healthy way and to deal with health and safety problems and issues. This course provides learners with opportunities for professional development and career advancement within the broader constituencies of the Health, Safety and Environment (HSE) community that will contribute to providing better and safer workplace for all people in the Republic of South Africa. It will assist those health and safety professionals who play an increasingly complex and crucial role in ensuring the health and safety of employees have a well-grounded and comprehensive understanding of the key issues that are essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able to show responsibility, and independently and effectively manage themselves in the workplace regarding generic health and safety issues. Learners will be able to identify and evaluate occupational safety, health and environmental factors, in occupational environments, which may have a detrimental effect on health and safety of people in such environments. Learners credited with these SHE courses are able to perform essential measurements and functions that promote a culture of health and safety in the workplace.  A learner who completes this course will be able to:

  • Use verbal and written practices to communicate in the workplace and apply mathematical processes to solve everyday numerical problems.
  • Explain the requirements of current legislation impacting on Health, Safety and environmental issues in the workplace.
  • Recognise, assess and report health and safety hazards and situations in the workplace.
  • Administer various health and safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs and can be paid directly via PayFast.

HW SETA Accredited 

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SHE2 – Workplace Safety

           

SHE2 – Workplace Safety
This particular skills programme is developed to provide you with the following health and safety skills:

  • Managing prevention of fatigue.
  • Manoeuvring materials safely by hand.
  • Sourcing and controlling measures for noise.
  • Applying environmental management tools.

Who is this course intended for? 
This course is intended for to learners looking to equip themselves for working in any type of workplace with a broad understanding and knowledge of Occupational Health, Safety and Environmental (HSE) concepts and practices with sufficient detail to enable them to function in a safe and healthy way and to deal with health and safety problems and issues. This course provides learners with opportunities for professional development and career advancement within the broader constituencies of the Health, Safety and Environment (HSE) community that will contribute to providing better and safer workplace for all people in the Republic of South Africa. It will assist those health and safety professionals who play an increasingly complex and crucial role in ensuring the health and safety of employees have a well-grounded and comprehensive understanding of the key issues that are essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able to show responsibility, and independently and effectively manage themselves in the workplace regarding generic health and safety issues. Learners will be able to identify and evaluate occupational safety, health and environmental factors, in occupational environments, which may have a detrimental effect on health and safety of people in such environments. Learners credited with these SHE courses are able to perform essential measurements and functions that promote a culture of health and safety in the workplace.  A learner who completes this course will be able to:

  • Use verbal and written practices to communicate in the workplace and apply mathematical processes to solve everyday numerical problems.
  • Explain the requirements of current legislation impacting on Health, Safety and environmental issues in the workplace.
  • Recognise, assess and report health and safety hazards and situations in the workplace.
  • Administer various health and safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs and can be paid directly via PayFast.

HW SETA Accredited 

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SHE1 – SHE in the workplace

           

SHE1 – SHE in the workplace 
This particular skills programme is developed to provide you with the following health and safety skills:

  • Understanding occupational hygiene.
  • Explain basic health and safety principles.
  • Health and safety.
  • Verify compliance to HSE.
  • Control workplace hazards and risks.

Who is this course intended for? 
This course is intended for to learners
looking to equip themselves for working in any type of workplace with a broad
understanding and knowledge of Occupational Health, Safety and Environmental
(HSE) concepts and practices with sufficient detail to enable them to function
in a safe and healthy way and to deal with health and safety problems and
issues. This course provides learners with opportunities for professional
development and career advancement within the broader constituencies of the
Health, Safety and Environment (HSE) community that will contribute to providing
better and safer workplace for all people in the Republic of South Africa. It
will assist those health and safety professionals who play an increasingly
complex and crucial role in ensuring the health and safety of employees have a
well-grounded and comprehensive understanding of the key issues that are
essential to meet these high demands.

What are the benefits of this course? 
Qualifying learners will be able
to show responsibility, and independently and effectively manage themselves in
the workplace regarding generic health and safety issues. Learners will be able
to identify and evaluate occupational safety, health and environmental factors,
in occupational environments, which may have a detrimental effect on health and
safety of people in such environments. Learners credited with these SHE courses
are able to perform essential measurements and functions that promote a culture
of health and safety in the workplace.  
A learner who completes this
course will be able to:

  • Use verbal and written practices
    to communicate in the workplace and apply mathematical processes to solve
    everyday numerical problems.
  • Explain the requirements of
    current legislation impacting on Health, Safety and environmental issues in the
    workplace.
  • Recognise, assess and report
    health and safety hazards and situations in the workplace.
  • Administer various health and
    safety functions, planning, policy and behaviours in the workplace.

Furthermore this course will allow you to carry over credits internally with Vital College toward the Occupational Health, Safety and Environment Qualification NQF 2 and It will also contribute to the further development of learners within this environment by providing articulation, recognition and mobility within this dynamic and changing environment.

Cost
This course costs and can be paid directly via PayFast.

HW SETA Accredited 

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CP 10

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CP 6

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CP 5

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CP 4

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CP 3 – Home Based Care Practitioner

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CP 3

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CP 1

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CP2

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CP9

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Module 8 – RPL Assessment

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MODULE 7 – ELECTIVES

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Module 7 – Safety

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Module 6 – Health and Safety Administration

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Module 5 – Health and Safety Hazards

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Sell products to customers in a wholesale and retail outlet

           

SAQA US ID
258162

UNIT STANDARD TITLE
Sell products to customers in a wholesale and retail outlet 

NQF 
3

CREDITS
12

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people working in a wholesale or retail outlet that sell goods or services to customers in a wholesale/retail outlet. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments. These persons are also able to approach customers in a positive manner, identify the customer’s needs, match outlet products to identified needs, overcome objections, close the sale and promote future business.

The qualifying learner is capable of:

  • Establishing the customer’s need.
  • Offering products to customer.
  • Overcoming customer objections.
  • Closing the sale. 

Cost

This course costs is R.00 and can be paid directly via PayFast. 


Welcome to W&RSETA | W&RSETAW&R SETA Accredited 

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Apply theft, fraud and safety controls in a Wholesale and Retail outlet

           

SAQA US ID
258161 

UNIT STANDARD TITLE
Apply theft, fraud and safety controls in a Wholesale and Retail outlet 

NQF 
3

CREDITS
8

PURPOSE OF THE UNIT STANDARD 

This unit standard is intended for people who work in the wholesale and retail industry who need to maintain a safe and secure environment in the workplace. Persons credited with this unit standard will be prepared to respond to an emergency situation and incidents should they arise in the outlet. They will also be able to maintain customer safety and will have the ability to address suspicious behaviour within the work environment.

The qualifying learner is capable of:

  • Explaining how to maintain a safe and secure work area.
  • Responding to an emergency situation.
  • Explaining how to deal with theft in a wholesale and retail outlet. 

Cost
This course costs is R.00 and can be paid directly via PayFast. 


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Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment

           

SAQA US ID
258160

UNIT STANDARD TITLE
Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 

NQF 
3

CREDITS
8

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for individuals dealing with the selling and promotion of products through customer interaction in a wholesale and retail environment. Individuals credited with this unit standard will be able to demonstrate product knowledge in their specific area of operation and add value to customer service through the correct communication of product features and benefits, and where applicable, the assembly and utilisation of accessories associated with the specific product range. The specific details applicable to the department and product range will determine the actual content of the training program developed against the requirements of this unit standard as products and product ranges have their own unique specifications, descriptions, features and, benefits and operational and service specific requirements. Individuals credited with this unit standard will be able to use, describe and discuss products in their area of operation to ensure effective communication of product related information to customers. Product knowledge gained will enable effective problem solving and the addressing of customer needs in accordance with the standard operational procedures and specifications of the product manufacturer and the organisation in a correct and safe manner. The standard applies to technical, semi-technical and non-technical products but excludes perishable and non-perishable food products.

The qualifying learner is capable of:

  • Identifying products and ranges in the store.
  • Identifying product features.
  • Explaining the benefits of product features.
  • Explaining post-purchase product care. 

Cost
This course costs is .00 and can be paid directly via PayFast. 


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Build customer relations in an operational unit

           

SAQA US ID
258156 

UNIT STANDARD TITLE
Build customer relations in an operational unit 

NQF 
3

CREDITS
10

PURPOSE OF THE UNIT STANDARD 
This unit standard is aimed at people who interact with customers at the level where they are expected to be able to answer the majority of customer queries and resolve customer complaints. These persons might have to direct queries and complaints to the appropriate contact persons in or outside the organisation to resolve customer complaints. Throughout these interactions these people will enhance the customers’ experience and the image of the operational unit. These persons are also able to identify and handle different types of customer behaviours in their operational unit in their area of work.

The qualifying learner is capable of:

  • Explaining customer behaviour.
  • Creating positive customer perceptions.
  • Interact with customers.
  • Resolving customer complaints. 

Cost
This course costs is R.00 and can be paid directly via PayFast. 


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Explain the factors that impact on the bottom line of a Wholesale and Retail unit

           

SAQA US ID
258155 

UNIT STANDARD TITLE
Explain the factors that impact on the bottom line of a Wholesale and Retail unit 

NQF 
3

CREDITS
10

PURPOSE OF THE UNIT STANDARD 
The qualifying learner will be capable of understanding the factors that impact on the bottom line of a Wholesale and Retail (W&R) business. This underpinning knowledge will direct the learner to their role as it relates to the unit achieving its objectives and will form the basis for practice in operations.

The qualifying learner is capable of:

  • Explaining the relationship between the bottom line of a business and the factors that will impact on it.
  • Explaining how net profit is arrived at on a W&R financial report.
  • Identifying how the cash and stock functions of the business impact on each other.
  • Explaining how own job can impact on the bottom line of a business. 

Cost

This course costs is R.00 and can be paid directly via PayFast. 


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Accommodate audience and context needs in oral communication US: 119472

Learners at this level are aware of their audiences and purposes for communication. They adapt their style and language register to the requirements of different situations. They are able to listen and speak/sign confidently in both formal and familiar settings. They can articulate their purposes and reasons for the adoption of a particular register and style in any situation. They can usually identify the assumptions and inferences implicit in what people say/sign and how they say/sign it.

Persons credited with this unit standard are able to:

  • Interact successfully in oral/signed communication
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language 

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Use language and communication in occupational learning programmes US: 11946

The purpose of this unit standard is to facilitate learning and to ensure that learners are able to cope with learning in the context of learnerships, skills programmes, and other learning programmes. Many adult learners in the FET band have not been in a learning situation for a long time, and need learning and study strategies and skills to enable successful progression.

Learners competent at this level will be able to deal with learning materials, to access and use useful resources, to seek clarification and help when necessary, and apply a range of learning strategies. They do this with an understanding of the features and processes of the workplace and occupations to which their learning programme refer.

  • Access and use suitable learning resources
  • Use learning strategies
  • Manage occupational learning programme materials
  • Conduct basic research, analyse and present findings
  • Function in a team
  • Reflect on how characteristics of the workplace and occupational context affect learning 

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Write / present / sign texts for a variety of communicative contexts US: 119465

Learners at this level write/present/sign texts with complex subject matter and a need for various levels of formality in language and construction. They select text type, subject matter and language to suit specific audiences, purposes and contexts. Writers/signers can use linguistic structures and features to influence readers/their audience. They draft, redraft and edit own writing/signing to meet the demands of a range of text-types. They use language appropriate to the socio-cultural, learning or workplace/technical environment as required. They explore presentation techniques as an alternative to writing/signing own texts.

Learners credited with this unit standard are able to:

  • Write/sign for a specified audience and purpose
  • Use language structures and features to produce coherent and cohesive texts for a wide range of contexts
  • Draft own writing/signing and edit to improve clarity and correctness 

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Interpret and use information from texts US: 119457

Learners at this level read and view a range of texts. People credited with this unit standard are able to read and view a variety of text types with understanding and to justify their views and responses by reference to detailed evidence from texts. They are also able to evaluate the effectiveness of different texts for different audiences and purposes by using a set of criteria for analysis.

Learners credited with this unit standard are able to:

  • Use a range of reading and viewing strategies to understand the literal meaning of specific texts
  • Use strategies for extracting implicit messages in texts
  • Respond to selected texts in a manner appropriate to the context
  • Explore and explain how language structures and features may influence a reader/viewer 

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Operate a computer in a Wholesale/Retail outlet

           

SAQA US ID
114902 

UNIT STANDARD TITLE
Operate a computer in a Wholesale/Retail outlet

NQF 
2

CREDITS
6

PURPOSE OF THE UNIT STANDARD 

This unit standard is intended for new entries into the Wholesale and Retail sector who have not used computers before. Persons credited with this unit standard will be able to operate a store computer within the boundaries of organisational policy and procedures and will be able to operate wholesale/retail applications applicable to the job function. The applications used will be organisation specific and job specific 

The qualifying learner is capable of:

  • The hardware components of a computer system are pointed out and their function explained. 
  • Operate the store computer. 
  • Maintain a store computer. 

Cost

This course costs is R.00 and can be paid directly via PayFast. 


Welcome to W&RSETA | W&RSETAW&R SETA Accredited 

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Define the core concepts of the wholesale and retail environment

           

SAQA US ID
114895

UNIT STANDARD TITLE
Define the core concepts of the wholesale and retail environment 

NQF 
2

CREDITS
10

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for new entrants into the wholesale and retail sector. Persons credited with this unit standard will be able to describe the different market segments, customer profiles and buying habits applicable to the industry. They will also be able to identify the target market of the organisation, in which they work. These persons will also be able to identify the different functional departments in an outlet and their main functions in respect of the flow of stock/cash through the business. They will also be able to explain the environment in which business operates in respect to applicable legislation and shrinkage and losses. 

The qualifying learner is capable of:

  • Segment the wholesale and retail sector. 
  • Identify the store’s target market. 
  • Explain the flow of stock and sales through a wholesale/retail operation. 
  • Demonstrate an understanding of the wholesale & retail business environment. 
  • Demonstrate an understanding of the concept of shrinkage and losses within a Wholesale. 

Cost

This course costs is R.00 and can be paid directly via PayFast. 


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Dispatch stock

           

SAQA US ID
114892 

UNIT STANDARD TITLE
Dispatch stock 

NQF 
3

CREDITS
10

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who will be responsible for the dispatching of stock from a wholesale or retail outlet. Persons credited with this unit standard operate in a number of contexts, of which some may be non-routine. They demonstrate the ability to make comparisons and interpret available information. This function involves co-ordinating with others when dispatching stock from a wholesale or retail store. These persons are able to help implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being dispatched. 

The qualifying learner is capable of:

  • Prepare stock for dispatch from a wholesale or retail outlet. 
  • Prevent shrinkage and losses in the dispatching area. 
  • Maintain stock balances in the dispatch area in order to enhance the efficiency of the supply chain. 

Cost
This course costs is .00 and can be paid directly via PayFast. 


Welcome to W&RSETA | W&RSETAW&R SETA Accredited

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Apply occupational health, safety and environmental principles

           

SAQA US ID
113852

UNIT STANDARD TITLE
Apply occupational health, safety and environmental principles 

NQF 
3

CREDITS
10

PURPOSE OF THE UNIT STANDARD 
Learners acquiring this standard will be learning towards obtaining a national qualification or are working within a health and safety environment, where acquisition of competence against this standard will add value to learner`s job, or chances of finding employment.

The qualifying learner is capable of:

  • Identifying hazards
  • Evaluating hazards
  • Controlling hazards
  • Explaining and using relevant legislation and regulations
  • Gathering and organising occupational health, safety and environmental information from the workplace
  • Carrying out occupational health and safety training 

Cost
This course costs is R .00 and can be paid directly via PayFast. 


Welcome to W&RSETA | W&RSETAW&R SETA Accredited

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Describe, apply, analyse and calculate shape and motion in 2 and 3 dimensional probabilities US: 9013

This unit standard is designed to provide credits towards the mathematical literacy requirements of the NQF at level 3. The essential purposes of the mathematical literacy requirements are that, as the learner progresses with confidence through the levels, the learner will grow in:

  • An insightful use of mathematics in the management of the needs of everyday living to become a self-managing person
  • An understanding of mathematical applications that provides insight into the learner`s present and future occupational experiences and so develop into a contributing worker
  • The ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen.

People credited with this unit standard are able to:

  • Measure, estimate, and calculate physical quantities in practical situations relevant to the adult in life or the workplace
  • Explore describe and represent, interpret and justify geometrical relationships and conjectures to solve problems in two and three dimensional geometrical situations 

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Investigate life and work related problems using data and probabilities US: 9012

This Unit Standard is designed to provide credits towards the mathematical literacy requirement of the NQF at Level 3. The essential purposes of the mathematical literacy requirement are that, as the learner progresses with confidence through the levels, the learner will grow in:

a confident, insightful use of mathematics in the management of the needs of everyday living to become a self-managing person

An understanding of mathematical applications that provides insight into the learner`s present and future occupational experiences and so develop into a contributing worker

The ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen

People credited with this Unit Standard are able to:

  • Pose questions, collect and organise data.
  • Represent and interpret data using various techniques to investigate real life and work problems.
  • Use random events to explore and apply probability concepts in simple life and work related situations. 

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Demonstrate an understanding of the use of different number bases and measurement units US: 9010

This unit standard is designed to provide credits towards the mathematical literacy requirements of the NQF at level 2. The essential purposes of the mathematical literacy requirements are that, as the learner progresses with confidence through the levels, the learner will grow in:

  • An insightful use of mathematics in the management of the needs of everyday living to become a self-managing person
  • An understanding of mathematical applications that provides insight into the learner `s present and future occupational experiences and so develop into a contributing worker
  • The ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen.

People credited with this unit standard are able to:

  • Convert numbers between the decimal number system and binary number system
  • Work with numbers in different ways to express size/magnitude.
  • Demonstrate the effect of error in calculations.

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Use mathematics to investigate and monitor the financial aspects US: 7456

This unit standard will be useful to people who aim to achieve recognition at some level in Further Education and

Training or to meet the Fundamental requirement of a wide range of qualifications registered on the National Qualifications Framework.

People credited with this unit standard are able to:

  • Use mathematics to plan and control personal and/or household budgets and income and expenditure.
  • Use simple and compound interest to make sense of and define a variety of situations including investments, stokvels, inflation, appreciation and depreciation.
  • Investigate various aspects of financial transactions including costs, prices, revenue, cost price, selling price, loss and profit. 

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BA8 – Receptionist Skills

           

BA8 – Receptionist Skills
This particular skills programme is developed to provide you with the following business administration skills:

  • Process incoming and outgoing telephone calls 
  • Display cultural awareness in dealing with customers and colleagues 
  • Engage in sustained oral communication and evaluate spoken text

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Receptionist Skills. 

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R3 300.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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BA7 – Business Workplace Communication

           

BA7 – Business Workplace Communication
This particular skills programme is developed to provide you with the following business administration skills:

  • Engage in sustained oral communication and evaluate spoken text
  • Read, analyse and respond to a variety of text
  • Use the writing process to compose text required in the business environment
  • Write for a wide range of context 
  • Accommodate audience and context needs in oral communication 

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Principles of Administration. 

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R6 875.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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BA6 – Finance and Budgeting for Non-Financial Managers

           

BA6 – Finance and Budgeting for Non-Financial Managers
This particular skills programme is developed to provide you with the following business administration skills:

  • Apply the budget functions in a budget unit 
  • Use mathematics to investigate and monitor financial aspects
  • Describe and apply the management of stock and fixed assets in a business unit

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Finance and Budgeting skills for Non-Financial Managers. 

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R3 575.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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BA5 – Service Provider Administration

           

BA5 – Service Provider Administration
This particular skills programme is developed to provide you with the following business administration skills:

  • Manage service providers in a selected organisation
  • Contract service providers
  • Analyse new developments reported in the media

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Principles of Administration. 

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R4 950.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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BA4 – Business Ethics

           

BA4 – Business Ethics
This particular skills programme is developed to provide you with the following business administration skills:

  • Comply with organisational ethics
  • Describe and assist in the control of fraud in an office environment
  • Demonstrate knowledge of HIV / Aids in the workplace

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Service Provider Administration

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R3 300.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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BA3 – Productive Teamwork

           

BA3 – Productive Teamwork
This particular skills programme is developed to provide you with the following business administration skills:

  • Apply knowledge of self and team in order to develop a plan to enhance team performance
  • Work as a project team member
  • Display cultural awareness in dealing with customers and colleagues 

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Productivity within a Team. 

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R4 675.00 and can be paid directly via PayFast.

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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BA2 – Administrative Efficiency

           

BA2 – Administrative Efficiency
This particular skills programme is developed to provide you with the following business administration skills:

  • Achieve personal effectiveness in personal environment 
  • Present information in report format
  • Apply efficient time management to the work of a department
  • Apply knowledge of self and team in order to develop a plan to enhance team performance

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Administrative Efficiency

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R8 525.00 and can be paid directly via PayFast.

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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BA1 – Principles of Administration

           

BA1 – Principles of Administration
This particular skills programme is developed to provide you with the following business administration skills:

  • Manage administration records.
  • Develop administrative procedures in a selected organisation.
  • Describe and apply the management of stock and fixed assets in a business unit.

Who is this course intended for? 
Individuals who wish to be or are already involved in; Secretarial services, Reception services, Switchboard operations, Financial Administration, Banking Administration, Personal/executive assistant services, Technical assistance, Typing and Data capturing, Systems administration, Human Resources administration, Basic Contracts Administration, Legal Secretarial services, Reception supervision, Change administration and management, Relationship management and Project coordination. Specifically those wish to develop Principles of Administration

What are the benefits of this course? 
This course is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The course ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Furthermore this course will allow you to carry over credits internally with Vital College toward the Business Administration Services Qualification NQF 4. 

Cost
This course costs R4 150.00 and can be paid directly via PayFast

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM8 – Basic Budget Planning

           

GM8 – Basic Budget Planning
This particular skills programme is developed to provide you with the following management skills:

  • Manage expenditure against actual expenses
  • Use Mathematics to investigate and monitor financial aspects 

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop Basic Budget Planning

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R3 300.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM7 – Managing Customer Service

           

GM7 – Managing Customer Service
This particular skills programme is developed to provide you with the following management skills:

  • Monitor the level of service to a range of customers 
  • Identify responsibilities of a team

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop Managing Customer Service

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R3 025.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM6 – Intermediate Management Skills

           

GM6 – Intermediate Management Skills 
This particular skills programme is developed to provide you with the following management skills:

  • Manage expenditure against actual expenses 
  • Monitor the level of service to a range of customers 
  • Demonstrate understanding of HIV Aids and its impact in the workplace

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop Intermediate Management Skills

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R4 125.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM4 – Communicating in The Workplace

           

GM4 – Communicating in The Workplace    
This particular skills programme is developed to provide you with the following management skills:

  • Use the writing process to compose text
  • Engage in sustained oral communication 
  • Accommodate audience and context needs in oral communication

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop Communicating in The Workplace

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R4 125.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM5 – Managerial Problem Solving

           

GM5 – Managerial Problem Solving  
This particular skills programme is developed to provide you with the following management skills:

  • Employ a systematic approach to achieving objectives 
  • Solve problems, make decisions and implement solutions 
  • Apply knowledge of statistics and probability

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop Managerial Problem Solving. 

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R6 600.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM3 – Team Leader Skills

           

GM3 – Team Leader Skills    
This particular skills programme is developed to provide you with the following management skills:

  • Induct a member into a team 
  • Motivate and build a team 
  • Conduct a structured meeting 
  • Apply the organisation’s code of conduct

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop Team Leader Skills

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R6 600.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM2 – Leadership in Management

           

GM2 – Leadership in Management     
This particular skills programme is developed to provide you with the following management skills:

  • Apply leadership concepts in the workplace. 
  • Motivate and Build a Team. 
  • Prioritise time and work for self and team.
  • Solve problems, make decisions and implement solutions.

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop leadership in Management. 

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R9 625.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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GM1 – Principles of Management

           

GM1 – Principles of Management        
This particular skills programme is developed to provide you with the following management skills:

  • The core and support functions of a business or workplace
  • The relationship of the different roles of management within a business or workplace
  • How one contributes to the overall strategy of a business or workplace 
  • Role of the team leader in ensuring that the team meets business or workplace required standards

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to
function as such in a range of business entities, workplaces, and
organisations. Specifically 
those wish to develop the basic principles of a manager. 

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R6 050.00 and can be paid directly via PayFast. 

Services SETA (SSETA) Real Estate Agents Education Regulations | PropAcademyServices SETA Accredited 

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Module 1 – Mathematics in Business

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Module 4 – Legal Requirements

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Module 3 – Information Technology (IT)

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Module 2 – Numeracy Fundamentals

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Module 1 – Communication Fundamentals and Health and Safety Signs

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Module 3 – Business Communication (1st Language)

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Module 2 – Business Communication (2nd Language)

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Module 8 – Service Provider Management

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SAQCC – Fire Detection Principles

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Understanding SANS10139

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Understanding SANS322

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Module 7 – Organisational Ethics

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Module 6 – Organisational Development

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Module 5 – Principles of Administration

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Understanding SANS246

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Module 4 – Personal Effectiveness

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MODULE 2 – MATHEMATICAL SKILLS

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MODULE 1 – BUSINESS COMMUNICATION SKILLS

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MODULE 6 – PERFORM HYGIENE AND CLEANING HOME-CARE ACTIVITIES IN OWN AREA OF WORK.

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Module 7 – Management Practice, Budgets and Customer Care

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Module 10 Basic Legislation affecting the Workplace (elective)

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Module 8 -Decision making Strategies for the Junior manager

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Module 6 – Junior Manager Maths, Finance and Statistics

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Module 5 – Leadership Best Practice Concepts

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Understanding Employment Equity

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Module 1 – Communicating as a Supervisor

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Module 2 – Management Practices

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Module 3 – Communicating for Business Purposes

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Module 4 -Team Leader / Supervisor

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MODULE 5 – DEMONSTRATE LIFE SKILLS REQUIRED FOR HOME-CARE PRACTICE.

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MODULE 3 – IMPLEMENT HEALTH AND WELLNESS PRACTICES IN HOME-CARE.

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MODULE 4 – MAINTAIN HOME-CARE HOUSEKEEPING.

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Vital College

Vital College and Enpower Training Services  are part of the Excellerate Group of Companies. Having started out in 1978 and 2002 respectively they are proud to have  established track records in delivering a comprehensive range of :

  • Qualifications 
  • Learnership tuition and management.
  • Corporate workplace training solutions.
  • Skills programmes and short courses.

We add value because we enhance corporate  spends for B-BBEE skills development, socio economic development and procurement by:

  • Being  a B-BBEE level 2 QSE (Qualifying Small Enterprise) and
  • Having 51% black South African ownership.

Our affiliation with Vital Corporate Consulting allows us to assist our corporate clients with their B-BBEE skills development needs. This we do by tailor making packages that serve individual company needs. 

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