SAQA US ID
242829

UNIT STANDARD TITLE
Monitor the level of service to a range of customers 

NQF 
4

CREDITS
5

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Identifying internal and external customers, where applicable.
  • Explaining standards of customer service expected by the organisation.
  • Measuring customer satisfaction on an ongoing basis.
  • Recommending corrective action. 

Cost
This course costs R690.00 and can be paid directly via PayFast. 


Services SETA Accredited 

To enrol in this course you will need to create a student account by clicking on the link below.  
http://www.vitalonline.co.za/moodle/login/signup

Once you have created an account click on the link below to take you to the payment and enrolment page for this course.
http://www.vitalonline.co.za/moodle/enrol/index.php?id=180