Office Supervisor – QCTO

Occupational Certificate: Office Supervisor

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About this Course

TYPE: Occupational Certificate

MODE: Blended learning

DURATION:

CREDITS: 240

QCTO Curriculum Code: 334101-000-00-00

SAQA Qualification ID: 118740

NQF LEVEL: 5 (Higher Certificate)

Overview

The Occupational Certificate: Office Supervisor (SAQA ID 118740) is designed to equip learners with the necessary skills to oversee office functions effectively within a business environment. It is registered under the Occupational Qualifications Sub-framework (OQSF) at NQF Level 5, with a total of 240 credits.

Purpose

This qualification prepares learners to function as Office Supervisors, responsible for planning, organizing, leading, and controlling office activities. The key competencies include:

Supporting recruitment, selection, and disciplinary processes.
Coordinating work activities across departments.
Coaching and mentoring office administrators.
Managing internal communications and conflict resolution.
Ensuring compliance with company policies.
Performing financial controls and reporting.

Target Audience & Industry Relevance

The qualification is intended for:

Individuals aspiring to become Office Supervisors.
Employees in office administration roles seeking career advancement.
Businesses across various industries that require trained office supervisors.

International Comparison

This qualification aligns with:

UK’s Team Leading Level 2 Certificate (NVQ) – focusing on leadership and team management.
Australia’s Diploma of Business Administration – covering business operations and management.

Qualification Structure

The program consists of three main components:

Knowledge Modules (75 credits)
- Fundamentals of Office Supervision
- Communication
- Internal Controls in an Office Environment
Practical Skill Modules (75 credits)
- Supporting HR processes (recruitment, selection, discipline)
- Work coordination and scheduling
- Coaching and mentoring
- Handling internal communication and conflicts
- Ensuring regulatory compliance
- Financial controls and reporting
Work Experience Modules (90 credits)
- Practical experience in recruitment, scheduling, mentoring, conflict resolution, and financial management.

Exit-Level Outcomes

Graduates will be able to:

Support HR functions in recruitment, selection, and discipline.
Organize and coordinate office operations.
Mentor and develop office personnel.
Effectively communicate and engage stakeholders.
Resolve workplace conflicts.
Ensure compliance with regulations and company policies.
Perform financial controls and reporting.

Assessment

Integrated Formative Assessment: Continuous internal assessments based on practical and theoretical components.
External Summative Assessment: Conducted by QCTO to certify competency.

The minimum entry requirement for this qualification is:

NQF Level 4 qualification.

Workplace experience
The student will have to be placed at a relevant worksite for the period of time indicated below in order to fulfil the requirements. Workplace experience will allow the learner or individual to practise and gain important experience and empower them to be ‘work ready’ . Students should be aware that they are themselves responsible for these workplace placement arrangements.

Final Examination:
Once all the internal assessments above have been successfully completed, we will issue you, the student with a statement of results. This is a requirement to sit for the Final Integrated Examination ( FISA) . The FISA is a closed book examination at an approved examination venue and is organised externally by the QCTO/SETA

Important: Please note that there are terms and conditions for this application, and all approvals will be made at the discretion of Vital College.

Terms and conditions | POPIA