TYPE: Occupational Certificate

MODE: 

DURATION: 

CREDITS: 240

QCTO Curriculum Code: 334101-000-00-00

SAQA Qualification ID: 118740

NQF LEVEL: 5

PURPOSE: The purpose of this qualification is to prepare a learner to operate as an Office Supervisor, plan, organise, lead and control office functions in a business environment.

This qualification compares favourably with the team leading qualification in the United Kingdom and the Business administration diploma in Australia. All these qualifications target learners who are already employed to provide them with leadership skills that will equip them as they enter the managerial level in retail.

A qualified learner will be able to:

1. 1. Provide planning support on recruitment, selection, and disciplinary processes of an organisation.
   2. Organise and coordinate work activities with other work units or departments.
   3. Coach and mentor administrators in an office environment.
   4. Handle internal communications within an office environment
   5. Handle conflicts and solve problems within an office environment.
   6. Ensure compliance with regulations and company procedures.
   7. Perform financial controls and reporting in an office environment.