Managing Customer Service in the Workplace

GM3 - Team Leader Skills    
This particular skills programme is developed to provide you with the following management skills:

• Induct a member into a team 
• Motivate and build a team 
• Conduct a structured meeting 
• Apply the organisation's code of conduct

Who is this course intended for? 
Individuals who wish to be or are already junior managers/team leaders to gain the basic skills to function as such in a range of business entities, workplaces, and organisations. Specifically those wish to develop Team Leader Skills. 

What are the benefits of this course? 
This course will benefit individuals who seek to climb the organisational ladder and better equip themselves for managerial positions. Furthermore this course will allow you to carry over credits internally with Vital College toward the Generic Management Qualification NQF 4. 

Cost
This course costs R6 600.00 and can be paid directly via PayFast. 

This course could be run either as a non-credit bearing or credit-bearing programme. 

• Credit-bearing programme – the price above will need to be paid in full. The learner will receive a SETA statement of results and a certificate of attendance.
• Non-credit programme – 50% of the price above will need to be paid via EFT or bank deposit. Contact the Vital Centre for banking details. The learner will only receive a certificate of attendance. At a later stage, should you require the credits to be awarded for this skills programme, please contact the Vital Centre at 0315735409 for assistance. 

Services SETA Accredited