QCTO Skills Programme: Conflict Management

OCCUPATIONAL SKILLS PROGRAMME: CONFLICT MANAGEMENT

NQF Level 5  - (SP-210409 )

Purpose

The purpose of this course is to equip learners with the knowledge and practical skills required to identify, analyse, and resolve conflict in the workplace. The programme focuses on understanding the sources and types of conflict, applying effective conflict management strategies, and using appropriate techniques to resolve disputes professionally. Learners will also develop the ability to implement follow-up plans and compile formal conflict resolution reports to support improved workplace relationships and productivity.

Learning Outcomes

By the end of this course, learners will be able to:

• Identify and describe the main sources of conflict in the workplace.
• Distinguish between different types of conflict.
• Analyse and evaluate conflict situations presented by affected parties.
• Apply appropriate strategies for managing conflict.
• Use effective conflict resolution techniques in workplace situations.
• Apply emotional intelligence when dealing with conflict.
• Develop and implement conflict resolution follow-up plans.
• Compile conflict resolution reports.
• Communicate effectively with employers and employees regarding conflict issues.

This course is ideal for:

• Supervisors and team leaders responsible for managing workplace relationships.
• Human resource practitioners involved in employee relations and dispute resolution.
• Managers and workplace coordinators who deal with team conflict.
• Employees seeking to develop conflict resolution skills.
• Individuals pursuing careers in human resources, leadership, or workplace mediation.