OSP Basic End User Computing

Course Description – QCTO Occupational Skills Programme: Basic End User Computing Skills

Programme Code: 2240201
Type: Occupational Skills Programme (OSP)

The Quality Council for Trades and Occupations (QCTO) Occupational Skills Programme: Basic End User Computing Skills is designed to equip learners with essential computer literacy and digital workplace competencies required to operate effectively in a modern office environment.

This programme introduces learners to fundamental end-user computing concepts and practical skills needed to confidently use a computer and common software applications in the workplace. It is ideal for beginners with limited or no prior computer experience.

Learners will develop competence in the following areas:

• Basic computer operation and file management
• Introduction to operating systems (Windows environment)
• Word processing for document creation and formatting
• Spreadsheets for basic data entry and calculations
• Presentation software for simple slide creation
• Internet and email usage in a professional context
• Digital communication and online safety awareness
• Basic troubleshooting and system maintenance
• Workplace digital etiquette and productivity tools