Smart Office Administrator

Administration is essential to every corporate activity. This skills training will improve your capacity to manage office administration successfully across all corporate operations, including the administrative function’s reliance on technology, stock control and record keeping.
Apply Now

Smart Office Administrator

Administration is essential to every corporate activity. This skills training will improve your capacity to manage office administration successfully across all corporate operations, including the administrative function’s reliance on technology, stock control and record keeping.
Apply Now

TYPE:  Skills program
MODE: Online with class-based exams
DURATION: 3 Months
Credits: 33
Level: NQF 4

Excellerate Property Services (Pty) Ltd and its subsidiaries are proud to be responsible corporate citizens. They are continually striving to contribute to the support of various Corporate Social, Skills Development and Socio-Economic Development initiatives. As part of the latter Excellerate/CBRE has allocated funding for bursaries towards the upliftment of South African youth.

These bursaries are available via its SETA/QCTO accredited college, and in this instance, Vital College. All applications are to be done online.

The bursary opportunity intends to fund various online and class-based skills programmes which are offered by Vital College.

This Smart Administrator programme is a credit-bearing skills programme based on the  FETC:Business Administration Services- NQF level 4.

This skills programme aims :

  • To empower individuals in the Administration function in any commercial or non-commercial organisation.
  • To generate competencies, skills and values required as building blocks  to advance into further studies or a change in career.
  • To enhance the potential of people in their current or new career choices.
  • To provide opportunities for people to move up their own company’s value chain.
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NB!
Bursaries are allocated/awarded to South African citizens at the discretion of Vital College and no correspondence will be entered into.

Prospective learners with registered disabilities are particularly welcome to apply and are urged to highlight their status during application.

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Please note that terms and conditions apply.

Course Description

This course is designed to equip participants with essential administrative management skills, focusing on time management, record management, procedural development, report presentation, and communication.

Module 1: Time Management in the Workplace

1.1 Understanding Time Management

  • Importance of time management
  • Common time-wasting activities

1.2 Techniques for Efficient Time Management

  • Prioritisation methods (e.g., Eisenhower Matrix)
  • Planning and scheduling tools (e.g., calendars, to-do lists)

1.3 Implementing Time Management Strategies

  • Creating a personal time management plan
  • Monitoring and adjusting strategies for efficiency
 

Module 2: Managing Administration Records

2.1 Importance of Record Management

  • Types of administrative records
  • Legal and compliance considerations

2.2 Effective Record Keeping Practices

  • Organising physical and digital records
  • Implementing data management systems

2.3 Best Practices for Record Retrieval and Maintenance

  • Establishing a filing system
  • Regular audits and updates of records
 

Module 3: Developing Administrative Procedures

3.1 Understanding Administrative Procedures

  • Definition and purpose of procedures
  • Impact on organisational efficiency

3.2 Steps to Develop Effective Procedures

  • Analysing current workflows
  • Designing new procedures tailored to organisational needs

3.3 Implementing and Evaluating Procedures

  • Training staff on new procedures
  • Measuring effectiveness and making adjustments
 

Module 4: Presenting Information in Report Format

4.1 Types of Reports and Their Purposes

  • Overview of different report types (e.g., progress, analytical)
  • Choosing the right format for your audience

4.2 Structuring Reports Effectively

  • Key components of a report (introduction, body, conclusion)
  • Using visuals to enhance understanding (charts, graphs)

4.3 Tips for Professional Presentation

  • Editing and proofreading techniques
  • Presentation skills for delivering reports
 

Module 5: Processing Incoming and Outgoing Calls

5.1 The Role of Communication in Administration

  • Importance of effective communication
  • Professional etiquette in phone conversations

5.2 Techniques for Managing Calls Efficiently

  • Active listening and note-taking skills
  • Handling difficult calls and resolving issues

5.3 Implementing Call Management Systems

  • Utilising technology for efficient call handling
  • Tracking and documenting call outcomes

These are requirements for the skills programme.

  • Ability to access your learning material online once accepted.
  • A PC, Tablet or Smartphone.
  • Access to a reliable internet connection.
  • Active email account.
  • Attend online workshops.
  • Required to upload and submit work online.
  • Ability to attend any of our branches in Durban, Cape Town, Johannesburg and Tzaneen

This Programme if successfully completed has 33 credits that can be used towards the following qualification

  • Business Administration Services (SAQA 61595) at NQF level 4 (Matric or grade 12), Credits 151

TBC

IMPORTANT INFORMATION:
APPLICATION FOR ADMISSION TO STUDIES.
  1. The Online Application System must be used by all prospective students applying for admission to any studies.
  2. Each applicant must submit only one application per study instance.
  3. Your application will not be processed if you have not submitted all the information and documentation required below.
  4. Once your application has been submitted, our student support will verify it.
  5. A student adviser will thereafter make contact with you in order to guide you further in your application process. Kindly expect a 72 hour turnaround period.
  6. Please be advised that the College reserves the right to admit or not to admit any applicant to any studies. Reasons for non-admission will be provided.


NB! This Bursary is partially funded by Excellerate Property Services (EPS)

STUDENT REQUIREMENTS:
  1. Communication at NQF Level 4 (matric).
  2. Mathematical Literacy at NQF Level 4
  3. Reliable devices for online learning and Webinars.
  4. Ability to attend in-person contact training at our branch in Durban.
TECHNICAL REQUIREMENTS:
  1. A PC, Laptop, Tablet or Smartphone.
  2. Access to a reliable internet connection.
  3. An active email account.
  4. Attend online workshops.
    1.  
Bursaries

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