Become a Computer Technician!

This entry-level qualification equips students with the skills to maintain, repair, and upgrade computer systems, preparing them for roles as computer technicians or support specialists. It covers hardware and software troubleshooting, with hands-on training for real-world application. Graduates can work in IT departments, support roles, or start their own tech businesses. While not vendor-specific, the qualification provides a solid foundation across various systems. Learners are encouraged to stay current with technology through professional development and associations.
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Computer Technician

This entry-level qualification equips students with the skills to maintain, repair, and upgrade computer systems, preparing them for roles as computer technicians or support specialists. It covers hardware and software troubleshooting, with hands-on training for real-world application. Graduates can work in IT departments, support roles, or start their own tech businesses.
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TYPE:  Occupational Qualification

ACCREDITED BY: QCTO / MICT SETA

MODE: Blended

DURATION: 18 Months

CREDITS: 282

SAQA Qualification ID: 101408

NQF LEVEL: NQF Level 5 

PRICE: TBC

Why should I do this course? 

Upon completion of the qualification students will be expected to provides technical assistance to users, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases, systems and the internet.

The qualification outcomes cover types of software, hardware, components, upgrading and troubleshooting a computer, formatting and partitioning hard drives, and network topologies. Green technology, maintaining records of daily problems and remedial actions, and prepare evaluations for systems performance.

International Comparison

Related international qualifications:

England – Level 3 Advanced Diploma in ICT Systems Support

Australia – Certificate IV in Computer Systems – UEE40111

India – Technical Support Executive-Non Voice, NVEQF/NVQF Level 5

A qualified learner will be able to:
  1. Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
  2. Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
  3. Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
  4. Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
  5. Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.
Workplace Experience

The student will have to be placed at a relevant worksite for the period of time indicated below in order to fulfil the requirements. Workplace experience will allow the learner or individual to practise and gain important experience and empower them to be ‘work ready’. Students should be aware that they are themselves responsible for these workplace placement arrangements.

The program consists of three main components;

Knowledge modules (109 Credits)

  • KM-01, Introduction to Data Communication and Networking
  • KM-02, Basics of Computer Architecture: Hardware
  • KM-03, Basics of Computer Architecture: Software
  • KM-04, Basic Concepts of Sustainable Computer Environment and Green Technologies
  • KM-05, Social Media and Digital Literacy
  • KM-06, End User Computing
  • KM-07, Business communication and customer services
  • KM-08, Ready for work standards

Practical modules (73 Credits)

  • PM-01, Troubleshoot computer and network faults
  • PM-02, Maintain computer and network security 
  • PM-03, Provide support to end Users
  • PM-04, Install computer software and hardware

Workplace experience modules (100 Credits)

  • WM-01, Respond to user inquiries regarding fault request
  • WM-02, Set up equipment for users, check operating system performance and ensure proper installation of cables and software
  • WM-03, Processes of maintaining computer systems and peripherals
  • WM-04, Identify the potential green technologies, processes and procedures for cost effective application and create a sustainable computer environment to reduce e-waste
  • WM-05, Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

COURSE OUTLINE:

Once registered, you will be uploaded to our online learning programme so that all your learning guides and aids can be accessed remotely.

Learning will be supported by online and class-based workshops as well as podcasts on the critical elements in the course.

ASSESSMENTS:

Vital College will conduct internal assessments by means of formative assessments, summative assessments and signed-off work experience log sheets. 

For this qualification the following assessments will be required over the period of the course:

  1. Knowledge modules: Online open book assessments 
  2. Knowledge modules: Class-based closed book final (summative) assessments
  3. Practical modules: Class-based learning
  4. Practical modules: Submission of tasks to a portfolio of evidence.
  5. Work Experience modules: Exposure to a relevant workplace and completion of a logbook

 

Upon successful completion of all knowledge, practical and workplace modules, Vital College will provide a Statement of Result (SOR) to the learner and QCTO, as part of the learner’s application to complete the External Summative Assessment (EISA) conducted by the QCTO. The exam is set in such a way that learners are required to integrate knowledge, practical skills and work experience with emphasis is on the application of what they have learned. The final exam, which is based on the exit level outcomes (ELO) is presented by the QCTO and not by us your training provider.

The learner will receive an Occupational Certificate: Computer Technician from the QCTO upon completion of the EISA. 

Entry Requirements:

Requirements: Grade 12 (Competency in the English language & Mathematical Literacy) or NQF Level 4 qualification

This qualification has both horizontal and vertical systemic articulation possibilities.

Horizontally:

  • Higher Certificate in Computer Technical Support, Level 05 (SAQA ID: 96732).
  • Higher Certificate in Information and Communication Technology, Level 05 (SAQA ID: 96440).
  • Higher Certificate in Information Technology, Level 05 (SAQA ID: 98911)
  • Higher Certificate in Information Technology in User Support Services, Level 05 (SAQA ID: 81866).

Vertically:

  • Advanced Certificate in Information Technology, Level 06 (SAQA ID: 82906).

Course Date

To be confirmed 

Please see attached link for more information:

saqa
qcto

Enquiry Form

Fill in the form below and one of our student support team members will be in contact.

Please use the dropdown menus above to select the qualification, course, or skills programme you are interested in.
IMPORTANT INFORMATION:
APPLICATION FOR ADMISSION TO STUDIES.
  1. The Online Application System must be used by all prospective students applying for admission to any studies.
  2. Each applicant must submit only one application per study instance.
  3. Your application will not be processed if you have not submitted all the information and documentation required below.
  4. Once your application has been submitted, our student support will verify it.
  5. A student adviser will thereafter make contact with you in order to guide you further in your application process. Kindly expect a 72 hour turnaround period.
  6. Please be advised that the College reserves the right to admit or not to admit any applicant to any studies. Reasons for non-admission will be provided.


NB! This Bursary is partially funded by Excellerate Property Services (EPS)

STUDENT REQUIREMENTS:
  1. Communication at NQF Level 4 (matric).
  2. Mathematical Literacy at NQF Level 4
  3. Reliable devices for online learning and Webinars.
  4. Ability to attend in-person contact training at our branch in Durban.
TECHNICAL REQUIREMENTS:
  1. A PC, Laptop, Tablet or Smartphone.
  2. Access to a reliable internet connection.
  3. An active email account.
  4. Attend online workshops.
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