Become an Office Supervisor !

This Occupational Certificate is designed to equip learners become an effective junior manager. This can be achieved by mastering the necessary skills, practical tools and experience to oversee general office functions within any business environment or organisation. It specifically develops supervisory competencies at the junior manager's level it is ideal for professional progression within a company.
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Become an Office Supervisor !

This Occupational Certificate is designed to equip learners become an effective junior manager. This can be achieved by mastering the necessary skills, practical tools and experience to oversee general office functions within any business environment or organisation.
Enquire Here

TYPE:  Occupational Qualification

ACCREDITED BY: QCTO /Services SETA 

MODE:  Blended 

DURATION: 18 months 

CREDITS: 240

SAQA Qualification ID:  101408

NQF LEVEL: 5

PRICE: TBC

Why should I do this course? 

All companies strive for a good leadership team. 

The purpose of this qualification is to prepare a learner to operate as an Office Supervisor in any business environment /company/organisation.

Office Supervisors plan, organise, lead and control office functions in a business environment.

It builds on the foundation laid at the office administration level which focuses on competencies for entry level staff, personnel clerks, filing clerks and data capturers to take the first steps to progress up the corporate ladder. 

The qualification introduces the ability to apply key terms, rules, concepts, principles and practices of management that will enable learners to be informed office supervisors.

The scope of supervision covers four domains: plan; organise and coordinate; control; and lead in a business environment.

A qualified learner will be able to work in any business environment to: 

  1. Provide planning support on recruitment, selection, and disciplinary processes of an organisation. 
  2. Organise and coordinate work activities with other work units or departments. 
  3. Coach and mentor administrators in an office environment. 
  4. Handle internal communications within an office environment. 
  5. Handle conflicts and solve problems within an office environment. 
  6. Ensure compliance with regulations and company procedures. 
  7. Perform financial controls and reporting in an office environment.

International Comparison

This qualification aligns with:

  • UK’s Team Leading Level 2 Certificate (NVQ) – focusing on leadership and team management.
  • Australia’s Diploma of Business Administration – covering business operations and management.

Target Audience & Industry Relevance

The qualification is intended for:

  • Individuals aspiring to become Office Supervisors.
  • Employees in office administration roles seeking career advancement.
  • Businesses across various industries that require trained office supervisors.

The program consists of three main components;

Knowledge modules (75 Credits)

  • KM-01, Role, Functions and Fundamentals of Office Supervision
  • KM-02, Communications
  • KM-03, Internal Controls in an Office Environment

Practical modules (75 Credits)

  • PM-01, Provide Planning Support on Recruitment, Selection and Disciplinary Processes of an Organisation
  • PM-02, Organising and Coordinating Work Activities
  • PM-03, Coaching and Mentoring of Personnel Clerks, Filing Clerks and Data Capturers in an Office Environment
  • PM-04, Handle Internal Communications within an Office Environment
  • PM-05, Handle Conflicts and Solve Problems within an Office Environment
  • PM-06, Handle Compliance to Regulations and Company Procedures
  • PM-07, Perform Financial Controls and Reporting in an Office Environment

Workplace experience modules (90 Credits)

  • WM-01, Recruitment, Selection and Discipline Maintenance Support
  • WM-02, Scheduling and Coordination of Various Activities in and Outside Own Department
  • WM-03, Coaching, Mentoring and Team Building
  • WM-04, Communications
  • WM-05, Conflict Resolution in an Office
  • WM-06, Office Internal Controls
  • WM-07, Office Financial Controls

COURSE OUTLINE:

Once registered, you will be uploaded to our online learning programme so that all your learning guides and aids can be accessed remotely.

Learning will be supported by online and class-based workshops as well as podcasts on the critical elements in the course.

ASSESSMENTS:

Vital College will conduct internal assessments by means of formative assessments, summative assessments and signed-off work experience log sheets. 

For this qualification the following assessments will be required over the period of the course:

  1. Knowledge modules: Online open book assessments 
  2. Knowledge modules: Class-based closed book final (summative) assessments
  3. Practical modules: Class-based learning
  4. Practical modules: Submission of tasks to a portfolio of evidence.
  5. Work Experience modules: Exposure to a relevant workplace and completion of a logbook

Upon successful completion of all knowledge, practical and workplace modules, Vital College will provide a Statement of Result (SOR) to the learner and QCTO, as part of the learner’s application to complete the External Summative Assessment (EISA) conducted by the QCTO. The exam is set in such a way that learners are required to integrate knowledge, practical skills and work experience with emphasis is on the application of what they have learned. The final exam, which is based on the exit level outcomes (ELO) is presented by the QCTO and not by us your training provider.

The learner will receive an Occupational Certificate: Office Supervisor from the QCTO upon completion of the EISA.

The minimum entry requirement for this qualification is Matric (NQF4) qualification.

Vertical Articulation:

  • Allows further entry to the Diploma: Business Management, NQF Level 6

Course Date

To be confirmed 

Please see attached link for more information:

saqa
qcto

Enquiry Form

Fill in the form below and one of our student support team members will be in contact.

Please use the dropdown menus above to select the qualification, course, or skills programme you are interested in.
IMPORTANT INFORMATION:
APPLICATION FOR ADMISSION TO STUDIES.
  1. The Online Application System must be used by all prospective students applying for admission to any studies.
  2. Each applicant must submit only one application per study instance.
  3. Your application will not be processed if you have not submitted all the information and documentation required below.
  4. Once your application has been submitted, our student support will verify it.
  5. A student adviser will thereafter make contact with you in order to guide you further in your application process. Kindly expect a 72 hour turnaround period.
  6. Please be advised that the College reserves the right to admit or not to admit any applicant to any studies. Reasons for non-admission will be provided.


NB! This Bursary is partially funded by Excellerate Property Services (EPS)

STUDENT REQUIREMENTS:
  1. Communication at NQF Level 4 (matric).
  2. Mathematical Literacy at NQF Level 4
  3. Reliable devices for online learning and Webinars.
  4. Ability to attend in-person contact training at our branch in Durban.
TECHNICAL REQUIREMENTS:
  1. A PC, Laptop, Tablet or Smartphone.
  2. Access to a reliable internet connection.
  3. An active email account.
  4. Attend online workshops.
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