Contact Centre Manager

A Contact Centre manager manages and optimises quality contact centre operations and practices. This course is ideal for: Team leaders, supervisors, and professionals aspiring to obtain leadership roles within contact centre operations.
Enquire Here

Contact Centre Manager

A Contact Centre manager manages and optimises quality contact centre operations and practices. This course is ideal for: Team leaders, supervisors, and professionals aspiring to obtain leadership roles within contact centre operations.
Enquire Here

TYPE: Occupational Certificate

MODE:

DURATION: 

CREDITS: 285

QCTO Curriculum Code: 

SAQA Qualification ID: 99687 

NQF LEVEL: 5

TYPE: Occupational Certificate |  CREDITS: 285  |  SAQA Qualification ID: 99687   |  NQF LEVEL: 5

A qualified learner will be able to:
  • Manage financial aspects of a contact centre operation.
  • Lead and develop high-performing teams.
  • Set operational targets and standards.
  • Provide team leadership and disciplinary oversight.
  • Oversee personnel management functions.
  • Manage customer and supplier relationships.
  • Assure quality standards and service delivery.
  • Optimise processes and technology for efficiency.

International Comparability:

 

Qualifications and learning programmes for a number of countries were selected for comparative purposes. These included qualifications from the United Kingdom (UK), Australia and New Zealand.

NQF Level 4 qualification with Mathematics

Workplace Experience

The student will have to be placed at a relevant worksite for the period of time indicated below in order to fulfil the requirements. Workplace experience will allow the learner or individual to practise and gain important experience and empower them to be ‘work ready’. Students should be aware that they are themselves responsible for these workplace placement arrangements.

Final Examination

Once all the internal assessments above have been successfully completed, we will issue you, the student with a statement of results. This is a requirement to sit for the Final Integrated Examination ( FISA). The FISA is a closed book examination at an approved examination venue and is organised externally by the QCTO/SETA

Important: Please note that there are terms and conditions for this application, and all approvals will be made at the discretion of Vital College.

Course Date

To be confirmed 

Please see attached link for more information:

saqa
qcto

Enquiry Form

Fill in the form below and one of our student support team members will be in contact.

Please use the dropdown menus above to select the qualification, course, or skills programme you are interested in.
IMPORTANT INFORMATION:
APPLICATION FOR ADMISSION TO STUDIES.
  1. The Online Application System must be used by all prospective students applying for admission to any studies.
  2. Each applicant must submit only one application per study instance.
  3. Your application will not be processed if you have not submitted all the information and documentation required below.
  4. Once your application has been submitted, our student support will verify it.
  5. A student adviser will thereafter make contact with you in order to guide you further in your application process.
  6. Please be advised that the College reserves the right to admit or not to admit any applicant to any studies. Reasons for non-admission will be provided.

 

STUDENT REQUIREMENTS:
  1. Communication at NQF Level 3 (Grade 11).
  2. Reliable devices for online learning and Webinars.
  3. Learners are required to attend a compulsory in-person induction session and the Final Integrated Summative Assessment (FISA) at one of our branches located in Durban, Cape Town, or Johannesburg.
TECHNICAL REQUIREMENTS:
  1. A PC, Laptop, Tablet or Smartphone.
  2. Access to a reliable internet connection.
  3. An active email account.
  4. Attend online workshops.
    1.  
Bursaries Basic Principles of Management

Personal Details

Name
Name
First Name
Last Name

Contact Details

Best form of communication with you

Education

Are you currently on any Learnership?
Have you previously undertaken any Learnership?

Maximum file size: 10MB

Maximum file size: 10MB

Maximum file size: 10MB

Maximum file size: 10MB

I, the above candidate, hereby confirm the details provided are true and correct.
Please note, if you do not receive a email response or SMS notification please be patient as there are a number of applicants we are currently processing, also please ensure you check your junk mail. for application enquiries you can email apply@vitalonline.co.za
IMPORTANT INFORMATION:
APPLICATION FOR ADMISSION TO STUDIES.
  1. The Online Application System must be used by all prospective students applying for admission to any studies.
  2. Each applicant must submit only one application per study instance.
  3. Your application will not be processed if you have not submitted all the information and documentation required below.
  4. Once your application has been submitted, our student support will verify it.
  5. A student adviser will thereafter make contact with you in order to guide you further in your application process.
  6. Please be advised that the College reserves the right to admit or not to admit any applicant to any studies. Reasons for non-admission will be provided.

 

STUDENT REQUIREMENTS:
  1. Communication at NQF Level 4 (matric).
  2. Mathematical Literacy at NQF Level 4
  3. Reliable devices for online learning and Webinars.
  4. Ability to attend in-person contact training at our branch in Durban.
TECHNICAL REQUIREMENTS:
  1. A PC, Laptop, Tablet or Smartphone.
  2. Access to a reliable internet connection.
  3. An active email account.
  4. Attend online workshops.
    1.  
Bursaries

Personal Details

Have you previously completed the Smart Office Administrator course
Name
Name
First Name
Last Name

Contact Details

Best form of communication with you

Education

Are you currently on any Learnership?
Have you previously undertaken any Learnership?

Maximum file size: 10MB

Maximum file size: 10MB

Maximum file size: 10MB

Maximum file size: 10MB

I, the above candidate, hereby confirm the details provided are true and correct.
Please note, if you do not receive a email response or SMS notification please be patient as there are a number of applicants we are currently processing, also please ensure you check your junk mail. for application enquiries you can email apply@vitalonline.co.za
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