Curriculum Code: 900145-000-00-00
NQF Level: 4
Credits: 60

Course Introduction

Welcome to the QCTO Skills Programme: Front-end Web Designer. This programme has been designed to provide learners with the knowledge, practical skills, and workplace understanding required to design and develop responsive, user-friendly, and visually appealing websites.

Throughout this programme, learners will explore the principles of front-end web development, user experience (UX), user interface (UI) design, responsive web design, graphic design principles, and web technologies such as HTML5, CSS3, and JavaScript. Learners will also gain practical experience in developing websites for mobile, tablet, and desktop environments.

This course combines theoretical learning with hands-on practical activities to ensure that learners are able to apply industry-relevant skills in real-world scenarios.

Course Purpose

The purpose of this skills programme is to prepare learners to design and create responsive websites that provide engaging and effective user experiences. Learners will develop the ability to combine creativity, technical skills, and problem-solving techniques to produce modern web solutions suitable for various industries and business environments.

On successful completion of this programme, learners will be able to:

• Design and develop responsive websites.
• Apply user experience (UX) and user interface (UI) principles.
• Use front-end web technologies and development tools.
• Create visually appealing digital interfaces.
• Apply design thinking methodologies in problem-solving.
• Integrate multimedia, animation, and automation into websites.
• Test, launch, and maintain websites professionally.

Entry Requirements

To enrol for this programme, learners should have:

• NQF Level 3 qualification or equivalent.
• Basic computer literacy and end-user computing skills.

Curriculum Code: 900103-000-00-00
NQF Level: 4
Credits: 60

Course Introduction

The QCTO Cybersecurity Defender Skills Programme equips learners with the practical knowledge and technical skills required to identify, prevent and respond to cyber threats within an organisation. Learners are introduced to the principles of cybersecurity, cyber resilience and ethical practices while developing the ability to defend information systems against attacks, intrusions and vulnerabilities.

Throughout this programme, learners will explore real-world cybersecurity threats, apply defence mechanisms, monitor networks, respond to cybersecurity incidents and perform penetration testing techniques in simulated environments. The programme combines theoretical learning with practical application to prepare learners for entry-level roles within the cybersecurity and ICT security sector.

Course Purpose

The purpose of this programme is to prepare learners to proactively protect organisations against cyberattacks and security breaches. Learners will develop the ability to detect vulnerabilities, strengthen security systems and respond effectively to cybersecurity incidents while ensuring compliance with relevant legislation and organisational policies.

Upon successful completion of the programme, learners will be able to:

• Detect cybersecurity threats and vulnerabilities within an organisation.
• Protect systems, devices and networks against malicious attacks.
• Monitor and analyse cybersecurity risks and incidents.
• Apply penetration testing techniques to evaluate security posture.
• Respond appropriately to cybersecurity breaches and incidents.
• Recommend security improvements and countermeasures.

Entry Requirements

To enrol for this programme, learners should have:

• NQF Level 3 (Grade 11) or equivalent qualification.
• Basic computer literacy skills.
• English proficiency.
• Mathematical Literacy.

Curriculum Code: 900220-000-00-00
NQF Level: 4
Credits: 60

Course Introduction

Welcome to the QCTO C++ Programmer Skills Programme. This programme has been designed to provide learners with the foundational knowledge, practical skills and workplace readiness required to develop software applications using the C++ programming language.

C++ programmers are responsible for designing, building and implementing software solutions that solve real-world problems efficiently and effectively. Learners will develop programming, problem-solving and collaborative development skills while gaining practical experience with industry-relevant tools and technologies.

Throughout this programme, learners will be introduced to software development principles, object orientated programming, intermediate programming concepts and version control practices using Git and GitHub.

Course Purpose

The purpose of this skills programme is to prepare learners to create functional software solutions using the C++ programming language and appropriate development toolkits. Learners will develop the ability to write structured, efficient and maintainable code while working collaboratively within a development environment.

Learners will gain knowledge and practical skills in:

• C++ programming fundamentals
• Problem-solving techniques
• Object orientated programming principles
• Software development life cycle processes
• Intermediate programming concepts
• Git and GitHub version control
• Application development and debugging
• Collaborative software development

Entry Requirements

To enrol for this programme, learners should have:

• Grade 11 with English and Mathematical Literacy
• Basic computer literacy
• Access to equipment and internet connectivity
• Ability to work remotely where required

Course Description – QCTO Occupational Skills Programme: Basic End User Computing Skills

Programme Code: 2240201
Type: Occupational Skills Programme (OSP)

The Quality Council for Trades and Occupations (QCTO) Occupational Skills Programme: Basic End User Computing Skills is designed to equip learners with essential computer literacy and digital workplace competencies required to operate effectively in a modern office environment.

This programme introduces learners to fundamental end-user computing concepts and practical skills needed to confidently use a computer and common software applications in the workplace. It is ideal for beginners with limited or no prior computer experience.

Learners will develop competence in the following areas:

• Basic computer operation and file management
• Introduction to operating systems (Windows environment)
• Word processing for document creation and formatting
• Spreadsheets for basic data entry and calculations
• Presentation software for simple slide creation
• Internet and email usage in a professional context
• Digital communication and online safety awareness
• Basic troubleshooting and system maintenance
• Workplace digital etiquette and productivity tools

Course Description – QCTO Skills Programme: Intermediate End User Computing

Programme Code: 240202
Type: Occupational Skills Programme

The Quality Council for Trades and Occupations (QCTO) Skills Programme: Intermediate End User Computing is designed to develop learners’ ability to confidently and effectively use computer applications and digital tools in a modern workplace environment.

This programme builds on foundational computer literacy and equips learners with intermediate-level skills required to perform a wide range of administrative, communication, and data management tasks using standard end-user software applications.

Learners will gain practical competence in using productivity tools and digital systems to improve efficiency, accuracy, and workplace communication.

Key areas of learning include:

Course Description – QCTO Occupational Skills Programme (OSP): Advanced End User Computing

Course Code: 240203

The QCTO Occupational Skills Programme: Advanced End User Computing is designed to enhance learners’ digital literacy and workplace productivity by developing advanced competencies in computer applications, information management, and end-user computing skills required in modern office and business environments.

This programme builds on foundational computer skills and prepares learners to confidently use a range of software applications to create, manage, analyse, and present information effectively in a professional setting.

Learners will develop practical skills in:

• Advanced word processing for professional documentation
• Spreadsheets for data analysis, formulas, and reporting
• Presentation software for business communication
• Email and digital communication etiquette
• File management and cloud-based storage systems
• Internet research and information evaluation
• Workplace productivity tools and collaboration platforms
• Data handling, formatting, and reporting techniques
• Basic troubleshooting of common computer issues
• Cyber safety and responsible digital behaviour

OCCUPATIONAL SKILLS PROGRAMME: WORKPLACE ESSENTIAL SKILLS

NQF Level 4  - (SP-211009)

Purpose

The purpose of this skills programme is to prepare learners to operate effectively as employees in a workplace. The course develops the essential skills needed to perform daily work tasks, understand workplace responsibilities, and adapt to modern workplace practices. These skills form the foundation for further learning and career development in any industry

Learning Outcomes

By the end of this course, learners will be able to:

• Identify the roles and responsibilities of both employers and employees in the workplace.
• Understand and apply workplace ethics, norms, and professional values.
• Recognise important safety and legal requirements within the workplace.
• Demonstrate essential workplace competencies such as teamwork, communication, and participation in workplace activities.

This course is suitable for:

• Learners preparing to enter the workplace for the first time.
• Individuals who want to improve their workplace readiness and employability skills.
• Employees currently working in entry-level or low-skilled occupations who want to strengthen their workplace knowledge.
• Unemployed individuals seeking practical skills that can help them succeed in a working environment.

OCCUPATIONAL SKILLS PROGRAMME: CONFLICT MANAGEMENT

NQF Level 5  - (SP-210409 )

Purpose

The purpose of this course is to equip learners with the knowledge and practical skills required to identify, analyse, and resolve conflict in the workplace. The programme focuses on understanding the sources and types of conflict, applying effective conflict management strategies, and using appropriate techniques to resolve disputes professionally. Learners will also develop the ability to implement follow-up plans and compile formal conflict resolution reports to support improved workplace relationships and productivity.

Learning Outcomes

By the end of this course, learners will be able to:

• Identify and describe the main sources of conflict in the workplace.
• Distinguish between different types of conflict.
• Analyse and evaluate conflict situations presented by affected parties.
• Apply appropriate strategies for managing conflict.
• Use effective conflict resolution techniques in workplace situations.
• Apply emotional intelligence when dealing with conflict.
• Develop and implement conflict resolution follow-up plans.
• Compile conflict resolution reports.
• Communicate effectively with employers and employees regarding conflict issues.

This course is ideal for:

• Supervisors and team leaders responsible for managing workplace relationships.
• Human resource practitioners involved in employee relations and dispute resolution.
• Managers and workplace coordinators who deal with team conflict.
• Employees seeking to develop conflict resolution skills.
• Individuals pursuing careers in human resources, leadership, or workplace mediation.