OCCUPATIONAL SKILLS PROGRAMME: WORKPLACE ESSENTIAL SKILLS
NQF Level 4 - (SP-211009)
Purpose
The purpose of this skills programme is to prepare learners to operate effectively as employees in a workplace. The course develops the essential skills needed to perform daily work tasks, understand workplace responsibilities, and adapt to modern workplace practices. These skills form the foundation for further learning and career development in any industry
Learning Outcomes
By the end of this course, learners will be able to:
- Identify the roles and responsibilities of both employers and employees in the workplace.
- Understand and apply workplace ethics, norms, and professional values.
- Recognise important safety and legal requirements within the workplace.
- Demonstrate essential workplace competencies such as teamwork, communication, and participation in workplace activities.
This course is suitable for:
- Learners preparing to enter the workplace for the first time.
- Individuals who want to improve their workplace readiness and employability skills.
- Employees currently working in entry-level or low-skilled occupations who want to strengthen their workplace knowledge.
- Unemployed individuals seeking practical skills that can help them succeed in a working environment.
OCCUPATIONAL SKILLS PROGRAMME: CONFLICT MANAGEMENT
NQF Level 5 - (SP-210409 )
Purpose
The purpose of this course is to equip learners with the knowledge and practical skills required to identify, analyse, and resolve conflict in the workplace. The programme focuses on understanding the sources and types of conflict, applying effective conflict management strategies, and using appropriate techniques to resolve disputes professionally. Learners will also develop the ability to implement follow-up plans and compile formal conflict resolution reports to support improved workplace relationships and productivity.
Learning Outcomes
By the end of this course, learners will be able to:
- Identify and describe the main sources of conflict in the workplace.
- Distinguish between different types of conflict.
- Analyse and evaluate conflict situations presented by affected parties.
- Apply appropriate strategies for managing conflict.
- Use effective conflict resolution techniques in workplace situations.
- Apply emotional intelligence when dealing with conflict.
- Develop and implement conflict resolution follow-up plans.
- Compile conflict resolution reports.
- Communicate effectively with employers and employees regarding conflict issues.
This course is ideal for:
- Supervisors and team leaders responsible for managing workplace relationships.
- Human resource practitioners involved in employee relations and dispute resolution.
- Managers and workplace coordinators who deal with team conflict.
- Employees seeking to develop conflict resolution skills.
- Individuals pursuing careers in human resources, leadership, or workplace mediation.